Modern Cloth Diapers
CARE &
WARRANTY
Our Warranty
At Nugglesâ„¢ we have very high standards for quality control and we are proud of the excellent products we produce with relatively very few warranty issues. Each item is hand-inspected at our Canadian office before packaging.
When issues do arise, please refer to the downloadable PDF below to understand what is covered under warranty. Any questions regarding our warranty or eligibility should be directed to Nuggles Customer Care toll-free 1-877-795-6458 or info@nuggles.ca.
Our warranty does NOT cover: normal wear & tear, leaking, diaper odor, pilling, snags, shrinkage, fit or sizing issues. To make a warranty claim please call 1-877-795-6458 or email info@nuggles.ca.
Please ensure you follow our recommended care instructions. You can find specific instructions on the packaging included with your diapers, or outlined below.
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Nuggles!â„¢ Warranty Information 2013 PDF >
Questions?
1-877-795-6458
Customer Care & Warranty
Caring for your Nuggles!â„¢ diapers and accessories
Proper care is essential in extending the life of your diapers. Remember though, even with the best care, they don't last forever! Washing too often, storing in wet pails, using harsh detergents, additives or treatments, and dryer heat can prematurely wear out your diaper's fabrics and elastics.
Preparation is key! All diapers, covers and inserts should be washed before use. Natural fibre diapers or inserts containing bamboo should be pre-washed at least 3 times, and full absorbency will not be acheived until after 10 washes.
Wash every 2-3 days. Use a cold pre-rinse if you find it necessary. Wash with warm water and an extra rinse. If you have a hE machine, use the setting that gives you maximum water levels, and an agitation time greater than 45 minutes. DO NOT use steam or sanitize options, or water temperatures that exceed 140°F/60°C. DO NOT soak in a wet pail between washes. DO NOT use bleach, vinegar, whiteners, enzyme cleaners and fabric softeners.
Dry with as little heat as possible. We always recommend hanging to dry, especially with our Tuck-Wrap-Go covers as dryer heat is hard on velcro, and our covers will air dry within 2 hours. For machine dry, use LOW only, or AIR. Using medium or high dryer heat repeatedly can cause elastic to relax or crack, and can cause our natural fibre diapers/prefolds to shrink too quickly and cause pulling at the seams or even holes.
Use only cloth diaper safe ointments with your diapers. Do not use rash creams that contain petroleum or zinc ingredients.
Store your clean, fully dry diapers, in a well-ventilated area away from direct sunlight or heat. Store your dirty diapers in a dry pail or wetbag between washes.
Problems? We are here to help. Let us troubleshoot with you! Give us a call toll-free 1-877-795-6458 or email info@nuggles.ca.